delivery & returns

Delivery

 

Unless otherwise stated on the actual product's description, we dispatch items within 24 hours after payment received, Monday-Friday.

We ship worldwide from our UK base.

All items sent in the UK are shipped via Royal Mail or using a preferred carrier, with an optional Tracked Courier 1-2 day service available.

We will send you an order dispatched email letting you know when the item has been shipped.

Our prices include tax and duties to Europe if the total order value including shipping charges is below 150 Euros (you won't be charged any additional taxes or duties when you receive your shipment). This is facilitated via the EU's IOSS tax system. We will include the IOSS VAT number digitally along with the shipment so that the customs authorities in your country know the tax has been paid in full already. This also means that you should receive your order relatively quickly, as it will pass through customs more easily. Please note: orders above 150 Euros work differently and do not benefit from the EU's IOSS tax system, therefore they may incur additional taxes and duties at import (these must be borne at your own expense).

 

 

Returns

 

Our returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. In the unlikely event that you receive an item and it is found to be faulty/damaged, then we will refund the full price of the item including the original P&P costs, as well as the returns postage cost, or we can replace the item if you'd prefer.

2. If you change your mind about an item, or wish to return it for any other reason other than it being faulty/damaged, you are free to do so within the 28 day period, as long as you pay the return postage costs. We will refund you the full price of the item and the original P&P costs.

In any case, please contact us at hello@zenminded.uk first before returning the item so that we know to expect it.

To return your product, simply mail your product to:

ZEN MINDED LIMITED
Ellergill House
Burton Rd. Low Bentham
Lancaster, Lancashire
LA2 7DZ
United Kingdom